Source: http://web.hbr.org/email/archive/managementtip.php?date=020910 [3]
Links:
[1] http://pulse.veltsos.com/category/it/general
[2] http://pulse.veltsos.com/category/it/management
[3] http://web.hbr.org/email/archive/managementtip.php?date=020910