FAQs for CIOs

Excellent article for CIOs as well as anyone involved in the IT industry

Agile methodology

Companies are increasingly using Agile practices to improve software project outcomes. Learn more about Agile here, from Scrum to Extreme Programming and more.

Access "Agile practices and their role in software development."

Change management

The CIO's role in organizational and IT change management is to ensure service availability and business support. Learn more about IT's role in change management.

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ITIL

The ITIL framework is a globally accepted standard for improving IT service quality. This FAQ reviews the ITIL definition, training options and costs and ITIL-compatible tools.

Access "Understanding the ITIL framework."

Lean methodology

Lean thinking is the process of incorporating Lean principles into an enterprise. This FAQ shows how Lean thinking works and how IT is benefiting from this improvement methodology.

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Six Sigma methodology

The Six Sigma methodology has helped companies improve customer service and eliminate errors for years. Learn how IT can reap the benefits of this service-driven methodology.

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